Operating business hours are Monday through Friday from 8:30am to 5:00pm EST.
Orders may be placed via fax or e-mail. A hard copy purchase order is required, and receipt confirmation will be sent by the end of the business day (5pm EST). In the case when you do not receive an order receipt confirmation from Superabrasive, you need to resend the order and/or contact us.
Available shipping options: UPS Red (to most locations), 2nd Day, 3rd Day and Ground Service
Purchase orders will be shipped out the same day IF they are received by 3:30p.m. EST for ground service and by 4:00pm for expedited service (Red & Blue) . This rule applies only to orders shipped via UPS (does not apply to freight orders and orders shipped via other couriers).
International shipping is also available
All shipments are F.O.B. Atlanta (Hoschton), GA or Krun, Bulgaria unless otherwise stated
Shipping charges are based on the package weight, value, and final destination
Payment terms of net 30 days is available with approved credit
A late payment charge of 1.5% per month will be added to accounts after 30 days
All major credit cards are accepted – Visa, Master Card, American Express and Discover
Superabrasive reserves the right to change prices without notice
Please call for business terms in Europe
All shipments are carefully inspected before leaving our warehouse. If products are damaged during transit, be sure the driver acknowledges the damage on the delivery documents. If the driver does not acknowledge the damage on the documents, or if the said damage is not reported to the driver, damage costs may not be recuperated.
In the case of defective products, SUPERABRASIVE will replace only the quantities determined to be defective.
We are not liable for any injury, loss, or damage that is caused by improper use of the product(s). It is the responsibility of the customer to educate himself/herself and fully understand the products' intended use; therefore, the customer assumes all risks associated with the use of the product(s)
Warranties do not apply to any products which have been altered, changed or modified in any way
Warranty Policy for LAVINA® Machines
For more information, including an electronic copy of the warranty card that needs to be filled out, please click HERE