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Liability for Defects

Superabrasive warrants, from the time of delivery and receipt by the original customer, new and unused products sold by Superabrasive or Superabrasive-appointed distributors or dealers.

Goods shall be free from defects in materials and workmanship. Superabrasive or a Superabrasive-appointed repair facility shall either replace or repair any defects in the Goods resulting from faulty design, materials, or workmanship. Products repaired or replaced during the warranty period shall be covered by the foregoing warranty for the remainder of the original warranty period, or ninety (90) days from date of the repair or shipment of the replacement, whichever is longer. Spare parts for repair will be either new or equivalent to new.

Warranty period shall be 2 years from the time of delivery and receipt by the original customer, or 600 operating hours on the machine - whichever occurs first. Superabrasive will cover the shipping charges for the transportation of the machine to Superabrasive (or an approved repair facility) and back to the customer (within the contiguous 48 United States) in the event that the damage occurs and is reported within the first 200 operating hours. Thereafter, the customer will have to cover the shipping charges to Superabrasive and back.

Complaint

A complaint must be made to Superabrasive or a Superabrasive-appointed distributor or dealer within the warranty period. A valid warranty certificate, or other documents confming the date of delivery of said Goods, shall be presented at the time of the complaint.

Limitation

Superabrasive will not warranty LAVINA X and S series machines after a period of 2 years from the time of delivery and receipt by the original customer, or 600 operating hours on the machine - whichever occurs first. Warranty of LAVINA Pro series machines is limited to 2 years or 500 working hours, whichever occurs first. 

Superabrasive shall not be liable for any defects that are caused by circumstances that occur after the Goods have been delivered and whilst the Goods are in the possession of the purchaser. Furthermore, the warranty does not include normal wear and tear or deterioration. Wear parts are not warranted. These include, but are not limited to, belts, bearings, wheels, filters,grommets, seals, foam heads, and spark plugs.

Superabrasive is not liable for defects arising out of use of non-OEM parts.

Shipping charges, if covered by Superabrasive, must be agreed upon in advance and approved by Superabrasive. After the first 200 operating hours - whichever occurs first epairs shall be carried out given that the purchaser at his own expense returns the Goods to Superabrasive, or to a Superabrasive-appointed distributor, dealer or repair facility.The warranty herein is non-transferable, and only applies to the original owner or purchaser of the machine.

A warranty card must be submitted to Superabrasive within 30 days of purchase in order for the foregoing warranty to apply. The warranty card / form can be either mailed to 9411 Jackson Trail Rd, Hoschton, GA or emailed to warranty@superabrasive.us. The Warranty is void if the purchaser has not followed the maintenance plan stipulated by the machine’s manual and warranty card. The warranty is void if the purchaser repairs said Goods himself, or if repairs are conducted by a repair facility that is not approved by Superabrasive.

Superabrasive’s liability does not cover defects which are caused by faulty maintenance, incorrect operation, faulty repair by the purchaser, or by alterations conducted without Superabrasive’s prior written consent. The same applies to any alterations of the Goods or services performed by another party other than Superabrasive, a Superabrasive-appointed distributor, or a Superabrasive-approved repair facility. The warranty is not applicable on a defect that arises due to tools or parts that are not original to Superabrasive.

Replaced defective parts shall be placed at Superabrasive’s disposal and shall become property of Superabrasive. If such defective parts are replaced within the warranty period, the shipping charges will be covered by Superabrasive. In warranty complaint cases, when no defects are found for which Superabrasive is liable, Superabrasive shall be entitled to compensation for the labor, material cost, and shipping charges, incurred by Superabrasive as a result of the complaint.

Diamond Tools

Superabrasive warrants its diamond tools against defects in material and workmanship under normal and proper use for a period of 90 days from the date of delivery. Superabrasive makes this warranty only to the buyer who purchases the products directly from Superabrasive or its authorized distributor/dealer.