|
Business Terms
- Operating business hours are Monday through Friday from 8:30a.m. to 5:00p.m. EST.
- Orders may be placed via fax, phone or email. No order limits.
- Orders placed by 3:30p.m. EST will be shipped out the same day in most cases.
- Available shipping options: Red (to most locations), 2nd Day, 3rd Day and Ground. International shipping is also available.
- All shipments are F.O.B. Atlanta (Hoschton), GA, unless otherwise stated.
- Pricing is subject to change.
- Net 30 days is available with approved credit.
- Late payment charge of 1.5% per month will be added to accounts after 30 days.
- All major credit cards are accepted – Visa, Master Card, American Express and Discover.
- Shipping charges are based on the package weight and final destination.
Return Policy
- SUPERABRASIVE does not accept returns after 90 days from the date of purchase.
- Before returning items, first contact a representative who will determine the best solution for your individual situation and issue a return authorization number if needed.
- Submit a copy of our return authorization form together with the return, and make sure to include a reason for the return.
- All returned items are subject to inspection prior to credit processing. In some instances, items can be replaced or repaired.
- A 15% restocking fee will be applied to non-defective product(s).
- Custom manufactured products cannot be returned and refunded. Exceptions are made in case of an existing manufacturing defect.
Damaged Shipments
- All shipments are carefully inspected before shipping. If you receive a damaged shipment, make sure the driver acknowledges the damage on the delivery documents. If a driver does not acknowledge the damage on the document, damage costs may not be recuperated.
Liability
- In the case of defective products, SUPERABRASIVE will replace only the quantities determined to be defective.
- We are not liable for any injury, loss, or damage that is caused by improper use of the product(s). It is the responsibility of the customer to educate himself/herself and fully understand the products’ intended use; therefore, the customer assumes all risk associated with the use of the product(s).
- Warranties do not apply to any products which have been altered, changed or modified in any way.
|
